Frequently Asked Questions.

Most issues encountered with the set up of a new television or sound bar can be addressed by reviewing your Owners Manual or by reviewing the Frequently Asked Questions (FAQ’s) noted below. If these resources do not resolve your inquiries, we welcome your call our Customer Support line at +1 (888) 338-5666.

Q: My television won't power on. What could be wrong?

A: Make sure your power cord is firmly plugged into both the back of the TV and the power outlet. Some models have a power switch on the side of the TV – make sure it is in the ON position. If you are trying to turn on your TV using the remote control, make sure you are using new batteries and that they are inserted properly. On Universal Remote controls, first press the “TV” button on remote control, and then press the POWER button.

Q: When I turn off my television, there is a white flash on the screen. Is this normal?

A: Yes, this is normal. That is the LCD backlight powering down.

Q: I only see a blue screen when I turn on the TV.

A: The incorrect Source has been selected, Press the Source Button to select the correct Source.

Q: I'm trying to set up my cable/satellite/universal remote to work with your television. What is the manufacturer's code for my Element TV?

A:
Direct TV: 10178
Time Warner Cable: 10178
Comcast: 10178
Cox Communications: 10178
Dish Network: 627, 659 or 505

Please refer to the remote control guide. These codes may not work on some universal remotes.

If there is another code listed for Element in your universal remote control guide, please try that code. Refer to the Remote Control Guide under your TV’s model number for more information.

Q: How do I get to the TV channels I want?

A: Your new TV has to search for channels during the initial Start-Up phase. Please follow the Channel Programming/Auto Scan portion of the User Manual.

Q: I have everything connected, but there is no picture or sound?

A: Make sure all cables are firmly connected into your television and your external AV sources. After you have made all connections, press the INPUT or SOURCE button on either the TV or the remote and choose the correct source. Make sure your cable, satellite, or set-top box is turned on. If these step fail, try a different set of cables.

Q: I have sound with no picture.

A: Make sure all cables are firmly connected into your television and your external AV source. After you have made all connections, make sure the sound input matches the video input. If you are trying to view a TV station, switch to another station because some channels may be having broadcast difficulties. Check to make sure the brightness/contrast settings are correct by entering the main menu and adjusting.

Q: I have picture with no sound.

A: Make sure the television is not muted. Check all cables to ensure they are firmly connected into the TV and your external AV source. After you have done so, check to see that the video input matches the sound input. Increase the volume on either the remote control or TV. If you are trying to view a TV station, switch to another station because some channels may be having broadcast difficulties.

Q: I can't control my television with my current remote control.

A: Check to see that the television is still plugged in to the outlet. If you have a television with a universal remote, be sure to select the TV mode on the remote. If the remote still does not work, reset the remote by removing and reinserting the batteries (assuring the batteries are installed in the correct position). Then press the power button down for 30 seconds. If the problem still exists, replace the batteries if needed. If you have reset or changed the batteries in a universal remote control, you will need to reprogram the remote for the TV and other units.

Q: My picture is not filling the screen. I have black bars around my picture.

A: This is due to the aspect ratio. An increasing amount of digital TV programming and movies are presented in wide screen (16:9).

  • To change the appearance of the screen press the Aspect button and cycle through the options and select the one that best fits your TV.

Q: Why am I getting a black square in the center of my television screen?

A: The Closed Caption function is set in the “text” mode. To remove it, access Closed Caption in the Main Menu and change the Mode setting from “text” to “off.”

Q: On some channels I am getting another language or sometimes no sound at all.

A: That would indicate that the MTS mode on your unit is set to “SAP” mode. We suggest setting the MTS mode to either “stereo” or “mono.” For further instruction, please see “Audio Adjust” or “Multi-channel TV Sound (MTS)” in your User manual.

Q: I lost my Manual, Quick Start Guide, Warranty Card, Remote Control Guide, or other material. Where can I find another one?

A: Product support materials for your TV can be downloaded on the Element web site (www.elementelectronics.com) under the Support option.

Q: I opened the box and an accessory was missing. What do I do?

A: Please call our Customer Support team at 888-338-5666 to receive a replacement part.

Q: I currently receive digital cable from my cable company. Isn't that HDTV?

A: Many Cable TV companies use the term “digital cable” to refer to the digital compression which allows them to provide more analog channels. It does not necessarily mean they are providing an HDTV signal. Contact your service provider to learn more about HDTV programming packages.

Q: Do I need additional equipment to watch HDTV broadcasts on my HDTV TV?

A: In order to view over-the-air (OTA) HDTV broadcasts, you need to be within the reception area of a TV station broadcasting HDTV signals. Your cable or satellite provider may also offer HDTV channels as a part of their service.

While you have the HDTV source, please connect through the Component ports (YCbCr) to get 480i, 480p, 720p, 1080i Video Format. If you plug a regular antenna or standard cable directly to the coaxial (TV) port of the TV, you may not be able to display signals in HD. You may need to have a Set-top box or High definition cable box to send the HD signal to the TV. For antenna or standard cable, connect the coaxial RF cable to the coaxial port on the set-top box and then connect the component video cables and the composite audio cables to the component and audio outputs on the set-top box and the component (YCbCr) and audio inputs on the TV.

Q: What if I currently subscribe to a digital satellite service provider?

A: All satellite service providers (DIRECTV, Dish Network and Voom) have HDTV programming available. Contact your service provider to learn more about HDTV programming packages.

Q: What do interlace (1080i) and progressive (720p) mean?

A: The “i” stands for interlaced and “p” stands for progressive. 1080i and 720p represent two different methods used to display HDTV video on a screen. When video is interlaced, a single video frame only draws every other line. If you numbered each horizontal line in a 1080i frame from 1 (as the top line) to 1080 (as the bottom line), each successive video frame alternates between drawing the odd-numbered lines and the even-numbered lines. So, a display supporting a 1080i format may draw all of the odd-numbered lines (totaling 540 lines) in one frame, and then draw the 540 even-numbered lines in the next frame. This format is used by CBS and NBC.

A Display supporting 720 progressive format will sequentially draw all 720 lines in each frame. You will notice a difference in picture depending on whether the program is being shown using the progressive or interlaced method. ABC and FOX use this format. 4:3 is considered Traditional TV aspect ratio. This is the screen’s width compared to its height. 16:9 and 16:10 are considered Widescreen, which are similar to a movie screen rather than a traditional 4:3 TV.

Q: Are LCD TVs subject to screen burn-in?

A: Yes, in rare situations. This is also known as image persistence. In LCDs, it is not as permanent as it would be in Plasmas or CRTs. If you experience image persistence, turn off your TV for at least 15 minutes or until the image persistence has disappeared.

Q: What is the difference between an HDMI cable and a DVI cable?

A: An HDMI (High-Definition Multimedia Interface) cable carries both digital video and digital audio. It lets you connect any digital audio and video source, such as a DVD player or set-top box to any digital audio and video display device such as a digital television (DTV), with a single connecting cable. A DVI (Digital Visual Interface) cable carries digital video only. Consequently, to get both video and audio using a DVI cable, you would have to connect your digital source and digital display device with three cables: the DVI cable, and cables for the left and right audio channels. A simple adaptor lets you connect a DVI source to a HDMI display device.

Although, at this point, relatively few digital source devices have HDMI out jacks, HDMI is supported by most leading electronics manufacturers and consequently will probably become the industry standard in the near future.

Q: Can I use RCA cables for the component video connections??

A: Yes. You can use RCA cables for component video connections, however, the quality of your picture will be somewhat better if you used the proper component cables. Important: Regardless of which cables you use, be careful to connect the color-coded outputs on your external AV source to the color-coded inputs on your TV, Using the included cables:Connect the red component outputs to the red component inputs.

Connect the green component outputs to the green component inputs.

Connect the blue component outputs to the blue component inputs. Note: You will still need to connect the audio separately. Component connection is for video only.

Q: Why am I only receiving my local stations when I have cable?

A: Interference may be causing poor picture quality or static. To remedy this you may try moving any infrared equipment away from the television. Make sure all cable connections are secure and that the cables are working correctly. If you are experiencing noise or ghosting during cable or satellite broadcasts, switch to another TV station because some channels may be having broadcast difficulties.

Q: My remote control is not working or only works when I am close to the TV.

A: Make sure you are using new batteries and that they are inserted correctly. Your remote will operate 16 ft. away from the television, and 30 degrees from center in either direction. Make sure you are trying to operate the remote in this range.

Q: I have connected an external AV source to my television and I get no picture and/or sound.

A: Make sure to connect the cables to the correct outputs on your external AV source and the inputs on your television. Press the INPUT or SOURCE button to select the input mode that corresponds to your connection to the external AV source. Turn on your external AV source. Check for the correct settings in the Audio Select menu on your TV.

Q: What if I don't use satellite and my local cable company doesn't offer HDTV programming?

A: All satellite service providers (DIRECTV, Dish Network and Voom) have HDTV programming available. Contact your service provider to learn more about HDTV programming packages.